Care Collect calls your patients about past-due balances with an AI assistant that's clear, polite and quick. Patients pay by secure link while they're still on the line, and the money goes straight to your practice.
Want me to email you a secure link to pay the $250.32 now?
Yes, send it there.
Care Collect billing
Your payment link for Lakewood Family Medicine
$250.32
Pay securelyLink expires in 60 minutes
Payment received
$250.32 to Lakewood Family Medicine
Example call
Paid straight to your practice
Payments go into your practice's own Stripe account. We never hold patient money.
Upfront about being an AI
Every call opens with your practice's name, says it's an AI assistant, and says the call may be recorded.
Your list, your hours
You choose who gets called and when. Anyone who asks us to stop is taken off the list.
Four steps, and most of them happen on a single phone call.
1
Send us a list of patients with past-due balances. You decide who's on it and which hours we call.
2
It introduces itself as an AI calling for your practice, confirms it's speaking with the right person, then explains the balance.
3
We email a payment link during the call. The patient pays on a secure Stripe checkout page while the assistant waits.
4
The money lands in your own account. Each week you get a report of every call and every payment.
We handle the calls and the payment links. The decisions stay with you.
Who we call
Only patients on the list you send, with balances you've confirmed.
When we call
Within the hours you set, and never outside 8am to 9pm in the patient's time zone.
When someone says stop
We stop calling them right away and keep them off future lists.
Questions and disputes
The assistant offers to transfer the patient to your front desk.
Care Collect calls on behalf of doctors' offices about balances patients owe them. Here's how to know it's really us.
Not sure? Call your doctor's office.
Use the number on your statement or their website, not one from a call or email. They can confirm your balance.
An AI assistant calling for your doctor's office. It says the practice's name and that it's an AI at the start of the call, and the call may be recorded.
Our emails come from care-collect.com and link to a secure Stripe checkout page at checkout.stripe.com. We never ask for your card number over the phone.
Your doctor's office handles billing questions and disputes. Ask the assistant to transfer you to their front desk, or call them directly.
Say so during any call and we'll stop calling you. You can also tell your doctor's office.
Tell us a little about your practice and we'll be in touch by email to set up a short call.
Thanks, we got it.
We'll be in touch by email soon to set up a short call.
Your request didn't go through. Check that every field is filled in and the reCAPTCHA box is ticked, then try again, or email spencer@care-collect.com.